Shipping & Delivery
How much does shipping cost?
| Location | Shipping Fee | Free shipping on orders |
|---|---|---|
| United Kingdom, United States, Canada, Australia | US$4.9 | >US$45 |
| Singapore, Taiwan, Hong Kong, Macao | US$4.9 | >US$40 |
| Rest of the world | US$7.9 | >US$45 |
When will I get my order?
Orders take 1-2 business days to process before they are shipped, and monogrammed items takes an extra 1-3 business days to process. Please note that if an order also contains non-monogrammed items, the entire order will be shipped out once the monogrammed item is ready.
| Location | ETA (Working Days) |
|---|---|
| United States | 3 - 15 days |
| United Kingdom | 3 - 7 days |
| Australia | 5 - 14 days |
| Canada | 5 - 14 days |
| Singapore | 3 - 8 days |
| Hong Kong, Macao | 1 - 2 days |
| Taiwan | 2 - 4 days |
| China | 2 - 4 days |
| Rest of Europe | 5 - 20 days |
| Rest of the World | 5 - 25 days |
Where and how do you ship?
We ship to most countries in the world through tracked posting service.
I have entered a wrong address, what should I do?
It is customer's responsibility to enter a correct shipping address at macarooon.com. If you wish to modify the shipping address after you have placed your order, please notify us as soon as possible at info@vonacase.com.
We are very fast packers and dispatchers! Once the order is shipped, the shipping address cannot be changed. Please note that we are not responsible for any uncollected parcels due to incomplete/wrong addresses or unsuccessful delivery attempts. You will be responsible for any processes and extra costs to salvage your shipment.